Jobs in Dubai

Job brief

1. Code, test and troubleshoot programs utilizing the appropriate hardware, database, and programming technology which may change time-to-time.
2. Maintain and modify programs; make approved changes by amending flow charts, develop detailed programming logic, and coding changes.
3. Test and develop programming modifications.
4. Write new program code using prescribed specifications.
5. Evaluate simple interrelationships between programs such as whether a contemplated change in one part of a program would cause unwanted results in a related part.
6. Analyze performance of programs and take action to correct deficiencies based on consultation with users and approval of the Project-in-charge.
7. Confer with users to gain understanding of needed changes or modifications of existing programs. Resolve questions of program intent, data input, output requirements, and inclusion of internal checks and controls.
8. Write and maintain programming documentations, user manuals etc.
9. Document programming problems and resolutions for future reference.
10. Close monitoring the developments and preparing management report of the same on weekly basis.
11. Pending list to be reviewed by Customer Support manager till the time incident is closed.
12. Over the phone closures need to be acknowledged to the client by email.
13. Coordinate with Accounts/Operations department in case of support for non-AMC customers.
14. Ensure quality of customer support and get feedback of customer as and when needed.
15. Attend support telephone calls and reply to customer politely assuming customer is always right.
16. Regularly monitor emails coming to careers@brainsphereit.com.  Acknowledge receipt of email in stipulated template immediately.
17. Raise support ticket in in-house ERP under service management module for all kind of support incidents.
18. Refer knowledge base to fix the support issue in stipulated time frame as per the SLA (service level agreements) mentioned in AMC proposal.
19. Liaison with concerned technical expert’s/ project managers for possible solution of the issue.
20. Other duties as assigned as the situation demands.

Job brief

1. Identifying appropriate marketing channels time-to-time to promote our products and services and adopting the same discussing with business development mangers.
2. Adopting appropriates methods time-to-time to boost search engine optimization
3. Logging the enquiries come-in by emails, phone, visits, walk-in, references or thru any means to our CRM maintaining its uniqueness and by being the ‘owner’ of that particular lead.
4. Primary screening of the prospect from all possible sources like their corporate website, social websites, promotional websites, our earlier marketing efforts, in-house databases like world card, email repository, existing clients etc.
5. Identify the way of proper communication channel need to be established by the client. Pioneering in establishing a smooth communication channel.
6. Evaluation of the potential requirement by emailing our company profile, appropriate products brochure, relevant clients list etc. to assess the genuinely of the enquiry.
7. Arranging sales meeting with PPTs, live demonstration without a technical person to understand/ asses’ their software budget/ the spending potential etc. and to estimate the software price if the requirement is not complex on which majority of the requirement can be mapped to our existing features in FactsSHARP / FactsERP.
8. Convincing the prospect about our reach in customizing the software to suit their complicated business logics, mentioning a higher/ ballpark/ indicative price if possible.
9. Arranging full-fledged demonstration/ meeting for the technical person to estimate the total cost in more realistic. Breaking down the modules and features to specify the price, so that customer can opt for, if they have lesser budget considering the price and quoted.
10. Preparing Software Proposal precisely and accurately considering it as a legal contract, clearly mentioning the scope of work, deliverables, payment terms, implementation period, warranty period, AMC details.
11. Further proactive follow-ups, communication / correspondence, negotiations (as per check list) to close the deal.

Job brief

We are looking for a passionate Software Engineer to design, develop and install our ERP and HR solutions.

Software Engineer responsibilities include gathering user requirements, defining system functionality and writing code in various languages, like Java, Ruby on Rails or .NET programming languages (e.g. C++ or JScript.NET.) Our ideal candidates are familiar with the software development life cycle (SDLC) from preliminary system analysis to tests and deployment.

Ultimately, the role of the Software Engineer is to build high-quality, innovative and fully performing software that complies with coding standards and technical design.

Responsibilities

• Execute full software development life cycle (SDLC)
• Develop flowcharts, layouts and documentation to identify requirements and solutions
• Write well-designed, testable code
• Produce specifications and determine operational feasibility
• Integrate software components into a fully functional software system
• Develop software verification plans and quality assurance procedures
• Document and maintain software functionality
• Troubleshoot, debug and upgrade existing systems
• Deploy programs and evaluate user feedback
• Comply with project plans and industry standards
• Ensure software is updated with latest features

Requirements

• Proven work experience as a Software Engineer or Software Developer
• Experience designing interactive applications
• Ability to develop software in Java, Ruby on Rails, C++ or other programming languages
• Excellent knowledge of relational databases, SQL and ORM technologies (JPA2, Hibernate)
• Experience developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC)
• Experience with test-driven development
• Proficiency in software engineering tools
• Ability to document requirements and specifications
• BSc degree in Computer Science, Engineering or relevant field

Responsibilities

Your role will vary depending on project requirements. You may join a project at the initial implementation stages to assess potential risks, or be brought on to a project midway through, when testing becomes a key requirement.

• meeting with system users to understand the scope of projects
• working with software developers and project support teams
• identifying business requirements
• project planning
• monitoring applications and software systems
• stress testing
• performance testing
• functional testing
• scalability testing
• writing and executing test scripts
• running manual and automated tests
• testing in different environments including web and mobile
• writing bug reports
• resource planning
• reviewing documentation
• working towards departmental and project deadlines
• quality assurance
• providing objective feedback to software development project teams
• problem solving
• designing tests to mitigate risk
• presenting findings to software development and business user teams
• travelling to different project sites
• working on multiple projects at one time
• document analysis
• liaising with project teams in other parts of the world
• Communicating findings to technical and non-technical colleagues.

We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.

Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support. You will use email and chat applications to give clients quick answers to simple IT issues. For more complex problems that require nuanced instruction, you will contact clients via phone and/or provide clear, written instructions and technical manuals.

To be qualified for this role, you should hold a degree in a relevant field, like Computer Science, IT or Software Engineering. Microsoft, Cisco, Linux or similar certification is a plus. If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.

Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.

Responsibilities

• Research and identify solutions to software and hardware issues
• Diagnose and troubleshoot technical issues, including account setup and network configuration
• Ask customers targeted questions to quickly understand the root of the problem
• Track computer system issues through to resolution, within agreed time limits
• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue
• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
• Provide prompt and accurate feedback to customers
• Refer to internal database or external resources to provide accurate tech solutions
• Ensure all issues are properly logged
• Prioritize and manage several open issues at one time
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting
• Prepare accurate and timely reports
• Document technical knowledge in the form of notes and manuals
• Maintain jovial relationships with clients

Requirements

• Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Good understanding of computer systems, mobile devices and other tech products
• Ability to diagnose and troubleshoot basic technical issues
• Familiarity with remote desktop applications and help desk software (eg. Zendesk)
• Excellent problem-solving and communication skills
• Ability to provide step-by-step technical help, both written and verbal
• BS degree in Information Technology, Computer Science or relevant field
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus

Location:

Dubai, UAE

Full Time

Industry:

IT Products

Requirements:

• 1 to 3 years of experience in sales for IT Sales position
• Must have experience with selling IT
• Willing to Travel
• Not afraid of cold calling
• Positive Attitude
• Good communications skills

Responsibilities:

• Achieve monthly, quarterly and annual sales targets established by the company.
• Lead generation, prospecting and other sales methods designed to build an optimal sales pipeline.
• Personally develop strong, long-term relationships with senior management at targeted firms
• Manage the end-to-end sales process for all opportunities including initial client communication, on-site presentations, RFI response, multi-day client workshops, negotiation and deal signing.
• Work in close collaboration with presales team & delivery teams to ensure that proposed offerings and services fully meet customers’ business and technology needs.
• Provide support to customers during initial phases of an engagement. Follow up and ensure total client satisfaction through the sales life cycle.
• Support the team’s market research and competitive positioning analysis in partnership with regional presales, marketing and the rest of the business development staff.
• Adhere to all Sales, Human Resource, and corporate ethical policies and guidelines.
• Demonstrate strong personal communication and presentation skills.
• Responsible for selling in one of our core domains: Contracting, General Trading, Manufacturing and HR Solutions.